Refund & Returns Policy

Hyvalyn Modern Lighting 

Overview

At Hyvalyn, we are committed to delivering high-quality lighting products. If for any reason you are not satisfied with your purchase, our return policy allows you to request a return within 7 days of receiving your order.

After this period, we are unable to offer a full refund or exchange.

Eligibility for Returns

To qualify for a return:

  • The item must be unused, uninstalled, and in its original condition
  • The item must be returned in its original packaging
  • A valid proof of purchase (receipt or order confirmation) is required

Returns sent without prior approval may not be accepted.

Non-Returnable Items

Due to the nature of our products, the following items cannot be returned:

  • Custom-made or made-to-order lighting fixtures
  • Installed or used lighting products
  • Clearance or discounted items
  • Gift cards

Partial Refunds (If Applicable)

In certain cases, only partial refunds may be granted:

  • Items returned damaged (not due to our error)
  • Items missing parts or original packaging
  • Items returned after the 7-day return window (subject to approval)

Refund Process

Once your return is received and inspected:

  • You will be notified via email regarding approval or rejection
  • If approved, the refund will be processed to your original payment method

Please note:
Refund processing times may vary depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again
  2. Contact your credit card provider
  3. Contact your bank

If the issue persists, please contact us at:
support@hyvalyn.com

Exchanges

We only replace items if they are defective or damaged upon delivery.

To request an exchange, contact us at:
support@hyvalyn.com

Our team will guide you through the next steps.

Return Shipping

  • Customers are responsible for return shipping costs
  • Shipping fees are non-refundable
  • If a refund is issued, return shipping costs may be deducted

For high-value lighting items, we strongly recommend using:

  • A trackable shipping service
  • Shipping insurance

We are not responsible for returns lost in transit.

Important Notes for Lighting Products

  • Installation must be carried out by a qualified electrician
  • We are not responsible for damage caused by improper installation
  • Please ensure compatibility with your electrical system before purchase

Need Assistance?

For any questions related to returns or refunds, please contact us:
Email: support@hyvalyn.com